Frequently asked questions

Fixpoint is a business management system (ERP) and a B2B platform for online wholesale. It is built on Odoo, one of the most widely used business platforms in the world, and configured by our team for the Bulgarian market, for installation and contracting companies, traders and manufacturers.

Odoo is the platform. Fixpoint is the ready solution on top of it: configured processes for your type of company, our own modules (such as subcontractor reports), Bulgarian document templates, onboarding, training and support from a local team.

Yes. The START plan is for companies of up to 5 people and covers quotes, sales, inventory and invoicing. As you grow, you add users or move to PRO without changing systems.

No. Fixpoint runs in the browser on a computer, tablet or phone. You need no servers or installations of your own.

After a short demo call you get a trial instance with sample data. You use it for 30 days with no commitment and no payment. If you decide to continue, we onboard you on your real instance.

Standard onboarding is 10 working hours for START and 25 for PRO. In practice that means one to three weeks, depending on how quickly you prepare your data. For PRO+ the timeline depends on the scope of development and is agreed in advance.

A list of customers and suppliers, products with prices and units of measure, opening stock per warehouse, and your logo. Excel or CSV is perfectly fine. We will give you a template.

Yes. We migrate customers, products and prices with every onboarding. A full migration from a legacy ERP or B2B system, including document history, is estimated separately in the PRO+ plan.

Live online training as part of onboarding, plus access to our learning platform with short lessons. Additional training is €80 per hour.

On the servers of our hosting provider The Three Ltd. in Bulgaria. Every customer has its own separate database, accessible only to its users.

Yes, automatically once a day. Backups from the last 7 days are kept free of charge, so we can restore your data to any of those days if needed. Longer backup retention is available on a schedule you choose, for an extra fee.

You do. You can export it at any time to Excel or CSV. When the contract ends, we give you a full copy of your database. The platform is open source, so you are not locked in with us.

The connection is encrypted (HTTPS), every user has their own access rights and can turn on two-factor authentication. You can see who changed what in every document.

Yes, 12 months, whether you pay monthly or annually. After that the contract continues and can be terminated with one month’s notice. Before you sign, you get a 30-day free trial with no commitment.

We accept requests 24/7 by email and through the chat in the system. Response time: START within 48 hours, PRO within 24 hours, PRO+ within 4 hours. On-site support is available for a fee.

Technical updates that keep the system running and secure (fixes, security and server updates) are included in the subscription. Updates that do not affect operation, such as moving to a new platform version or new features, are made at your request and by agreement.

By bank transfer only, against an invoice, in advance for the month or the year. All prices are in euro, excluding VAT.

No. Customers in the portal are portal users and are not charged, however many there are. You pay only for your own employees who work in the system.

Yes. Price lists per customer, customer group or quantity, with discounts, promotions and validity periods. Each customer sees only their own prices.

The platform has an open interface (API), so it can connect to almost any external system. We estimate and develop each integration as a project in the PRO+ plan.

It can, by agreement in the PRO+ plan. In all plans Fixpoint issues invoices and tracks payments. If you prefer, accounting stays with your current software and accountant.